King Johnnie Privacy Policy - What We Collect and How We Use It

King Johnnie collects personal data when you register, deposit, or contact support. This includes your name, email address, date of birth, residential address, and payment details tied to methods such as Visa, Mastercard, Bitcoin, or ecoPayz. We also log session activity and game history to fulfil our obligations under Curacao eGaming licensing requirements.

Your data serves three purposes: managing your account, processing transactions, and delivering customer support across email, live chat, phone, and Facebook. We do not sell personal information to third parties. Game providers including Evolution, Pragmatic Play, NetEnt, and Push Gaming may receive anonymised technical data needed to run their software on our platform. We share only what the service requires.

We retain account records for as long as required by applicable financial and anti-money laundering regulations, which typically means a minimum of five years after account closure. During that period, your data is stored on encrypted servers with access controls limited to authorised staff and contracted processors.

You can request a copy of your stored data, ask for corrections, or submit a deletion request through our support team. Response time is up to 30 days. If you use cryptocurrency payments such as Ethereum, Tether, or Dogecoin, note that blockchain transaction records exist independently of our systems and fall outside the scope of any deletion request.

We collect personal information that is necessary to operate your account and process transactions. This includes your name, email address, date of birth, and payment details - such as card numbers tied to Visa or Mastercard accounts, or wallet addresses for Bitcoin, Ethereum, TRON, Litecoin, Dogecoin, and other supported cryptocurrencies. For identity verification, we may also request a copy of a government-issued ID.

Transaction records are stored to maintain accurate account histories and satisfy financial compliance obligations. Every deposit and withdrawal, whether processed through ecoPayz, Tether, or a bank card, is logged with a timestamp, the amount in AUD, and the method used. These records are kept for a minimum of five years, in line with standard anti-money-laundering requirements.

Usage data - page visits, game sessions, and click patterns - helps us improve the platform and tailor your experience. We analyse which products you engage with across slots, live casino, sports betting, and poker, so we can surface promotions and content that are actually relevant to you rather than generic.

We do not sell your personal data to third parties. Service providers who handle data on our behalf, including payment processors and identity-verification partners, are bound by data-processing agreements that restrict their use of your information to the specific task they were engaged for. Nothing more.

We collect and store personal information you provide when registering, depositing, or contacting support. This includes your name, email address, payment details, and transaction history across all payment methods - Visa, Mastercard, crypto wallets, and ecoPayz among them. Gaming activity records, including session logs for titles like Gates of Olympus and Book of Dead, are also retained.

Account data is held for the duration of your relationship with us. Following account closure, we retain records for a minimum of five years to meet our obligations under our Curacao eGaming licence and applicable anti-money-laundering requirements. Financial transaction data may be kept for up to seven years in line with standard accounting practice.

All stored data is encrypted at rest using industry-standard AES-256 encryption. Our servers are hosted in access-controlled data centres, with strict internal policies limiting who can view sensitive records. Only staff with a verified operational need can access your personal information.

You can request a copy of the data we hold, ask us to correct inaccuracies, or raise a deletion request for data no longer required for legal or regulatory purposes. Reach us through Live chat, Email, or Phone - details are in the Contact section of this policy.

You have the right to request a copy of the personal information we hold about you at any time. This includes account details, transaction records, and any marketing preferences linked to your King Johnnie account. Submit a request through live chat, email, or phone, and we will respond within 30 days of verification.

If any of your details are inaccurate or incomplete, you can ask us to correct them. We update records promptly once your identity has been confirmed. You also have the right to request deletion of your data where we no longer have a legal or contractual reason to keep it, subject to retention obligations under our Curacao eGaming operating license.

You may withdraw consent for marketing communications at any time, either through your account settings or by contacting support directly. Opting out does not affect processing we have already completed. Transaction records tied to deposits via Visa, Mastercard, Bitcoin, Ethereum, or any other accepted method are retained for the period required by applicable financial regulations, separate from marketing data entirely.

For formal requests or questions about how your data is used, reach our team by email, live chat, or Facebook. We will confirm receipt of every request and outline next steps without unnecessary delay.

Cookies are small text files stored on your device when you visit King Johnnie. We use three main categories. Strictly necessary cookies keep your session active and your AUD balance visible throughout a logged-in visit. Functional cookies remember preferences such as your chosen language and deposit limits. Analytics cookies tell us which sections of the site, including slots, live casino, and sports betting, attract the most visits so we can prioritise the right improvements.

Third-party cookies appear on certain pages as well. Software providers like Evolution and Pragmatic Play embed tracking within game-launch frames to catch load errors and measure performance. Payment partners covering Visa, Mastercard, Bitcoin, TRON, and Ethereum may set their own short-lived session cookies to authenticate and protect each transaction step.

You have full control over which cookies are active. Most browsers include privacy settings that let you block or delete individual cookie types, and you can opt out of analytics cookies at any time without losing access to the site. Disabling strictly necessary cookies is a different matter: it will prevent login and stop deposits from processing. Our consent banner, displayed on your first visit, lets you accept all categories or set each one separately. You can revisit these choices at any time through the privacy settings link in the footer.

The General Data Protection Regulation (GDPR) is a European Union framework that sets out rules for how personal data must be collected, stored, and processed. King Johnnie operates under the Curacao eGaming licence and primarily serves Australian players, but we acknowledge that some users may fall within GDPR's scope: for example, individuals ordinarily resident in the European Economic Area.

If you are covered by GDPR, you hold specific rights over your personal data. These include the right to access a copy of the information we hold, the right to correct inaccurate records, the right to request deletion where no legal obligation requires us to retain that data, and the right to restrict or object to certain types of processing. You may also ask us to transfer your data to another service in a structured, machine-readable format.

To exercise any of these rights, reach our support team by live chat or email. We confirm your identity before processing a request and aim to respond within 30 calendar days. Where a request is complex, or where we receive several requests at once, that window may extend by a further two months, and we will notify you of the delay. No fee applies to standard requests.